AI Voice Call Agent for Healthcare

Our Client is a major healthcare provider serving clinics and hospitals across Europe. The organisation handles thousands of patient interactions daily, including appointment bookings, reminders, and general inquiries. Faced with increasing operational costs and mounting pressure on reception staff, they recognised the urgent need to automate routine communications while maintaining the highest standards of data security and patient privacy. By deploying advanced conversational AI, the client aimed to improve patient accessibility, reduce staff workload, and deliver timely, reliable information—24/7 and in compliance with all healthcare regulations.